广电网络集团泉州分公司社会调查问卷
起止时间 2015-05-19 15:26:30至 2015-05-31 15:26:38
工商局
1、您家已开通的广电网络服务有何种类型?
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2、广电经营者和服务收费价目是否清晰、明确?
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3、您认为目前广电网络经营者收取的初装费、基本收视费及付费节目的收费标准是否合理?
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4、如果上述收费不合理,您认为哪项收费不合理?
(附加选项:其它)
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5、广电网络经营者提供的各项服务有无多收费、乱收费现象?
(附加选项:其它)
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6、从后缴费到预缴费的方式改变后,广电网络经营者是否主动通知消费者?
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7、预缴的费用使用完后,广电网络经营者是否有及时提醒?
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8、您认为广电网络在电视屏幕滚动提醒欠费方式是否合理?
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9、您认为广电网络通过哪种方式提供业务提醒比较合理?
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10、广电网络收费是否开具合法有效的票据并告知具体收费项目?
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11、您认为广电网络的数字电视和宽带网络的传输信号质量状况如何?
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12、您认为广电网络经营者在办理相关业务时,是否存在不平等格式条款,加重消费者责任,减免经营者义务的行为?
(附加选项:其它)
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13、您认为广电网络经营者在办理相关业务时有无搭售、强制购买商品和服务的行为?
(附加选项:其它)
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14、您在办理机顶盒业务的过程中,是否有多种机顶盒、多种价格可供选择?
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15、您认为数字机顶盒和数字电视遥控器的质量如何?
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16、您是否遭遇过机顶盒出现问题,广电网络经营者称无法维修,建议更换的情况?
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17、您认为广电网络经营者能否按照有关政策法规,与消费者约定或向消费者作出的承诺主动承担义务和履行承诺?
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18、您认为数字电视开机广告时间是否过长?
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19、您认为广电网络经营者在宣传方面是否有虚假、夸大和以不实信息误导消费者的行为?
(附加选项:其它)
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20、您对广电网络经营者的办事程序、办事效率、人员服务是否满意?
(附加选项:其它)
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21、您对广电网络经营者售后服务是否满意?
(附加选项:其它)
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22、当发生消费争议时,广电网络经营者能否及时妥善解决消费者投诉?
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23、您对广电网络企业服务总体评价为?
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24、您觉得广电网络经营者有哪些方面需要改进?
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25、您对广电网络集团的健康发展有何其他的意见和建议?
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